Customer Turnaround Time for Tickets

In our CRM system, we have established specific turnaround times for handling customer tickets based on their priority levels. The priority levels are categorized into P1, P2, and P3 customers, and the following are the corresponding turnaround times:

1. P1 Customers:
   Turnaround Time: 24 hours or less
   Description: For P1 customers, who have urgent and critical issues, our team is committed to resolving their tickets within 24 hours or less. We understand the importance of addressing their concerns promptly to ensure customer satisfaction and minimize any potential business impact.

2. P2 Customers:
   Turnaround Time: 24 - 48 hours
   Description: P2 customers' tickets are given high priority as well. Our team aims to address their issues within 48 hours of ticket submission. While not as urgent as P1 tickets, we recognize the significance of resolving their problems swiftly to maintain a high level of service.

3. P3 Customers:
   Turnaround Time: 48 to 96 hours
   Description: For P3 customers, our team strives to resolve their tickets within 48 to 96 hours of receipt. These tickets are for lower-priority issues that do not require immediate attention but still deserve timely resolution to ensure a positive customer experience.

Please note that the actual turnaround time may depend on the complexity of the issue and the availability of resources. Our support team is dedicated to providing the best possible assistance to all customers, regardless of their priority level. We continuously monitor and improve our processes to enhance customer satisfaction and ensure efficient ticket resolution. If you have any questions or concerns regarding your ticket, feel free to reach out to our support team for further assistance.